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F A Q FAQ

What is Sword Art Online -EX-Chronicle- Online Edition?
Sword Art Online -EX-CHRONICLE- Online Edition is an interactive online event where you can experience an upgraded version of Sword Art Online -EX-CHRONICLE-, which was held in 2019 in Tokyo and 2020 in Kyoto.
Where will it be held?
It will be held online.
Please check this page on how to participate.
When will it be held?
It will be held from Tuesday, February 22nd, 2022 from 1pm to Friday, March 11th, 2022 until 4:59pm (Japan Standard Time)
*It will be held from Monday, February 21st, 2022 from 8pm to Thursday, March 10th, 2022 until 11:59pm (Pacific Standard Time)
Who can participate?
Anyone can participate.
Please check this page for information on how to play.
*Access using a VR headset is restricted to visitors over the age of 16.
Which countries/regions can I participate from?
This service will be available in the United States, United Kingdom, South Korea, Singapore, Thailand, Taiwan, Germany, Hong Kong, and Macao.
Where can I purchase the limited edition event merchandise?
Merchandise will be available for purchase from Tuesday February 22nd, 2022 from 1pm to Friday March 18th, 2022 until 4:59pm (Japan Standard Time)
*Merchandise will be available for purchase from Monday, February 21st, 2022 from 8:00 pm to Thursday, March 17th, 2022 until 11:59 pm (Pacific Standard Time)
This service will be available in Germany, Hong Kong, Korea, Macau, Singapore, Taiwan, Thailand, United Kingdom, and the United States (in alphabetical order).
Do I need a ticket for entry?
Tickets are required for certain areas.
However, there will also be free areas.
Where can I purchase the ticket?
Please check this page for ticket purchase information.
*Please ensure that you are using an internet connection suitable for viewing and that you meet the system requirements. Details
Can I make changes to or cancel my ticket?
You cannot change the ticket dates, cancel the ticket or get a refund under any circumstances. Ensure that you have checked the system requirements before purchasing.
*Details
Can I give the ticket to someone else or resell it?
Purchase, resale, transfer of ownership, and account sharing for profit is not allowed under any circumstances. If you are found to be violating these terms, we may take strict measures such as invalidating the ticket.
What should I do to listen to the audio guide?
Please purchase the audio guide ticket. Purchase details can be found here.
If you purchase the audio guide ticket with the app already running, please restart the app after your purchase. After restarting, open the menu screen inside the venue and change the audio guide settings.
Do I need certain equipment to participate?
You can participate as long as you have a PC/smartphone and an internet connection that can be used for viewing. Please check whether your system and internet connection meet the requirements. Details can be found here. If you own a VR headset that satisfies the requirements, you will be able to enjoy an even more immersive experience
Can I enter the event together with my friends?
If you are entering the VR venue, you can enter together with your friends.
Please check this page (How to play VR App) for instructions on how to enter using the VR app.
Please check this page (How to Play on Gaming PC App) for instructions on how to enter using the gaming PC app.
Is there any entry limit?
As a general rule, there is no entry limit. However, we may restrict entry depending on connection and other circumstances.
Furthermore, only 20 users can enter the same VR venue at the same time. The venue will be duplicated automatically to allow many people to be enjoy the event.
Is member registration required?
Member registration is required to enter the paid areas and to purchase limited edition merchandise.
I want to change my member information.
You can change your member information here.
How do I participate using a smartphone?
Smartphone users can enter the PC/smartphone browser version.
There is no dedicated app for smartphones.
Please check this page for the recommended smartphone specifications.
I don't have a VR headset, can I participate using only a PC?
Yes, you can.
You can participate in the PC/smartphone browser version without VR equipment. Please check this page for how to participate .
Can I participate from a VR headset?
You can participate in the VR venue if you own a VR headset. Please check this page for VR app version access information. Please check this page for gaming PC app version access information.
Other inquiries
Please send your inquiry from here after properly reading the FAQ.
It may take a few days for us to answer your inquiry. We are unable to determine if your equipment and internet connection meets the requirements, so please check the system requirements beforehand. Details are here.
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